A Comparative Study on Patient Satisfaction Assessment in Physiotherapy Department of Selected Private and Government Hospitals of Lahore

Abstract

Background: A mounting concentration in the dimension of patient satisfaction is discussed within the healthcare literature, as evidence-based practice’s contemporary core concept is prevalent across the globe, signifying a move towards the patient-centered approach. This approach has been, nowadays, one of the foremost patterns in health and well-being services delivery across the globe and is largely observed as an imperative constituent in the specialized delivery of optimal quality health care. Objective: The Objective of this study was to compare patient satisfaction levels of patients attending physiotherapy departments for getting treatment done at private and government hospitals in Lahore. Methodology: This study was conducted at the Department of Allied Health Sciences, University of South Asia Lahore from April 2022 to August 2022. The study design was observational/cross-sectional and a non-probability convenient sampling technique was used. A total of 377 Male and female patients attending the physiotherapy department were enrolled in this study. Non-probability convenient sampling technique was preferred for participant enrollment in this study. An interview method was used to collect with the help of a valid & and reliable questionnaire Physical Therapy Patient Satisfaction Survey. Results: This study found that the mean score of satisfaction level of patients attending physiotherapy OPDs of government hospitals was found higher (45.21±12.037) as compared to the mean score of satisfaction level of patients attending physiotherapy OPDs of private hospitals (40.59±11.143) with the p= 0.000. Conclusions: The obtained data showed that the patients attending physiotherapy OPDs of government hospitals were found to be more satisfied than the patients attending physiotherapy OPDs of private hospitals from selected hospitals in this study. Many key factors were seen as responsible for this higher rate of satisfaction including physiotherapist’s expertise, access to the hospital, overall cost of treatment, etc.